Kia Connect Customer Support

• Kia Connect services are divided into two categories: ‘in-app’ and ‘in-car’ services.

• In-car services such as traffic and weather updates are accessible via the touchscreen infotainment system in your car.

• You can use the Kia App to access a range of services that enable you to monitor and control your car remotely.

• To fully enjoy the benefits of the Kia Connect services, downloading the app and having the latest software system are highly recommended.

• If your car is equipped with Kia Connect, you can activate the connected services from the Kia Connect menu in the car navigation screen.

• You don’t need an account to access most in-car telematics features – you only need to activate the Kia Connect services via your car’s navigation screen.

• You need to create a Kia Account to use the Kia App.

• To fully enjoy the benefits of the Kia Connect services, downloading the Kia App and having the latest software update installed in your vehicle is highly recommended.

• Ensure that the Kia App is downloaded from Google Play or App Store.

• Proceed with the Kia Connect registration by accepting the Terms of Use and Privacy Notice.

• In your car, navigate to the Kia Connect menu and click on Modem Information within the Kia Connect menu.

• Click on the Add Car button on the Kia App home screen and scran the QR-code from your car's navigation screen or enter your car’s VIN manually.

• You will receive the 6-digit verification code on the navigation screen. Enter the code into your Kia App and complete the Add Car process.

• The first user to link the car to the Kia App and activate Kia Connect becomes the 'main user'.
• The main user can use the ‘share vehicle’ function to enable others to connect their own account to the same car.

• Deactivating the Kia Connect services will delete any personal data left behind by the previous owner. To deactivate Kia Connect, please navigate to the Kia Connect settings on the display of your navigation unit.

• After deactivating Kia Connect you can activate it again and link the vehicle with your Kia Account.

• You should remove the car (VIN) from your Kia App or deactivate Kia Connect in your car by navigating to the Kia Connect settings.

• You can disconnect your Kia Account with Kia Connect by navigating to Profile from Customer Area in the Kia App.

• Under Profile, please choose the option “Terminate account”.

• To delete your Kia Account, you have to disconnect/delete all linked services first (all linked services have to be deactivated).

• Navigate to your Kia Account Portal and please choose “Manage Account”. Click on the “Delete your account button”, confirm that you have understood the given terms, and click on the “Delete button”.

• Kia Connect coverage depends on our telematics partner and SIM provider, Vodafone.

• Kia Connect services are available across Europe wherever Vodafone or one of its partner networks operates.

• This also means that Kia Connect may be accessible in countries where telematics services have not yet officially launched, provided Vodafone or one of its partner networks is present in that country.

• Kia Connect service is offered to all Kia customers for free for up to seven years from the date of activation.

• For new vehicles sold from May 2021, Kia Connect offers, per vehicle, two free-of-charge updates of the maps in the vehicle’s navigation system and of the Head Unit software using the so-called “over-the-air” method (“OTA Updates”). Once the two free-of-charge OTA Updates have been consumed, you will be able to get free-of-charge updates of the maps in the vehicle’s navigation system and of the Head Unit software only (i) by accessing the following web page or (ii) at a dealership.

• Ensure that you are logged in Navigate to Customer area → App settings → Language

• The Kia App allows you to link your account with the Driver Profile in your vehicle. If your vehicle has a compatible software version, you can link your Driver Profile either directly via the vehicle’s screen.

• Once your profile is successfully linked, your vehicle settings will be applied to the car. Your settings will be synchronized with your profile, so that they can be applied later to another vehicle.

• Open the Map screen in your Kia App
- Select a Point of Interest (POI) or enter an address
- Tap the Send to Car button
- The selected address is sent directly to your car’s screen


• Important: If your Kia App is not linked to your Driver Profile, destinations sent via Send to Car will be applied to the Guest Profile in the vehicle.

• The Kia App allows you to link your Google or Apple calendar and display calendar entries on your vehicle’s navigation screen. With a compatible software version, the Calendar Link feature is available in the Vehicle Settings --> External Services section of the Kia App.

• To use it, log in to your Google or Apple account and allow access. For Apple accounts, an app-specific password is required (see guideline ).

• Please note that only one calendar can be linked per vehicle, and it can be unlinked at any time directly in the app.

• Yes, the Kia App uses push notifications to inform you about important events related to your vehicle. For example, vehicles equipped with a burglar alarm system can notify you if the alarm is triggered.

• You can turn off or customise notifications at any time in the Kia App by going to the Customer area --> Settings menu and selecting Notifications.

• We continuously develop and improve the head unit software. If you experience bugs or the app displays incorrect information, we recommend updating your vehicle’s software to the latest version.

• If your head unit is not up to date, you can download the latest software using the Navigation Updater here.

• Your vehicle may have temporarily lost its connection.

• For vehicles with Standard Gen5W infotainment system, please perform a hard reset of the head unit by locating the small pinhole reset button, usually near the volume knob and press it for a few seconds using a thin object, such as a pen. If the issue persists, you can contact us via the contact form in the “Contact us” section.

• For vehicles with the Connected Car Navigation Cockpit (ccNC), you can contact us via the contact form in the “Contact us” section. 

• Gen5W equipped vehicles - Picanto, Stonic, eSoul, Ceed, Proceed, XCeed, Niro, Sportage, Sorento, EV6

• ccNC equipped vehicles - EV2, EV3, EV4, EV5, EV6 Facelift, EV9, K4, Sportage Facelift, Sorento Facelift

• You can change your PIN code in the Profile section of the Kia App. Enter your current PIN, set a new PIN, confirm it, and submit the change.

• Alternatively, If you do not remember your current PIN, you can also reset it in the Profile section of the app. You will be asked to log in to the Kia App again in order to set a new PIN code.

• This may happen if your vehicle has temporarily lost its network connection, for example when parked underground. In such cases, the vehicle status may not be updated.

• Once your vehicle is back in an area with good network coverage, you can refresh the status of the vehicle in the Kia App by pulling down the Control screen or the Vehicle status screen.

• Navigating to Profile section in the Kia App.

• Log in to the Kia App again

• Set a new mobile number.

• The Kia App only accepts VINs from vehicles that are compatible with Kia Connect. If your vehicle is equipped with Kia Connect, you will find the Kia Connect section on your vehicle’s screen.

• Please note that each vehicle (VIN) can be linked to only one Kia Connect account. The app will notify you if the VIN is invalid or has already been associated with another account.

• If you are unsure whether your vehicle is equipped with Kia Connect, please contact your Kia dealer or reach out to us via the contact form on our website.

• Your VIN can be found in the documents related to your vehicle. Usually, in the vehicle, the VIN can be found on the driver's side where the corner of the dashboard meets the windshield

• The Kia Connect services (Kia App and Head Unit) do not provide a feature that enables the user to download his or her personal data.

• However, please feel free to contact us (e.g., via our contact form under the “Customer support” section) if you wish to receive your personal data which we process in connection with the provision of the Kia Connect services.

• There are different ways for users to delete their personal data in the Kia App or the Head Unit: • The Kia Connect services (Kia App and Head Unit) do not provide a feature that enables the user to download his or her personal data.

• However, please feel free to contact us (e.g., via our contact form under the “Customer support” section) if you wish to receive your personal data which we process in connection with the provision of the Kia Connect services. If you remove a car (VIN) from the Kia App and deactivate the Connected services, all data that relate to that car (VIN) will be deleted from the Kia App and the Head Unit.

• If you deactivate the Kia Connect services in your car in the Kia Connect settings of the Head Unit of your car, all data that relate to the connected services in that car (VIN) will be deleted. Please ensure you have deleted the car (VIN) from the Kia App as well.

• For the use of the Kia Connect services (Kia App and Head Unit) you may have created a Kia Account. To delete your personal data linked to your Kia Account, you can terminate your Kia Account on the Kia App as follows: Select “Customer area“ - “Profile” - “Terminate account”. Please note that you must remove all cars linked to your account (see above) before you can terminate the Kia Account.

• You may also contact us (e.g., via our contact form under the “Contact us” section) with your deletion request.

Please note that the Kia Connect services are optional and require activation by the user. If you decide not to activate the Kia Connect services, no personal data will be collected by us in connection with such services.

• If you decide to activate the Kia Connect services, we will process certain personal data about you. A complete description of the Kia Connect services and the personal data processed by us in connection with the provision of these services is set out in our Privacy Notice provided as part of the Legal Documents referenced above.

• If you have activated the Kia Connect services, you also have the option to switch to the offline mode in the Head Unit (“Offline Mode”). During the Offline Mode, no personal data will be shared with or collected by us via the Head Unit. The same applies to the Kia App. If you have set the Offline Mode in the Head Unit, the Kia App services cannot be used, which means that also no personal data will be collected on the app related to such services during the period of the Offline Mode.

• The Data Act gives the user of a connected vehicle the right to access the data generated through its use. This includes technical, operational, and usage data, depending on availability.

• It is necessary, the user’s Kia vehicle is “connected” and ready to transmit such usage data to our servers. You can find out whether your vehicle can do this in the manual.

• All legal information can be found here .

• To be a “user” under Data Act you do not need to own a car but need to legally use or operate the vehicle.

• If you are the driver of a connected Kia vehicle, regardless of whether you own the vehicle or it has been given to you for your use, you are a private customer.

• As a company that provides connected Kia vehicles to users who are allowed to drive those vehicles, you are considered a business customer.

• Depending on your user role as described in the question above, you may want to access data relevant to your needs. Whereas a private customer might be interested in vehicle-generated data such as mileage, battery status, error codes, maintenance logs, and sensor data, a business customer could request relevant operational data for vehicles they manage or operate, such as energy consumption or telematics data.

• Access to data is available provided it is technically accessible and not excluded by law. A complete list of possible available data can be accessed here . 

• If you are a private customer, you can access your data via our data access request form here by selecting “Data Act request”. We may ask for proof of your user status (e.g., registration document, lease agreement) before processing.

• For business customers, such as rental companies or fleet customers as well as 3rd parties requesting data on behalf of a customer, we provide a portal for access and use to vehicle data.

• For private customers, access to your own vehicle data is generally free of charge.

• For all other cases, our price list applies.

• The following types of data are generally excluded:

- Data that is not technically available from the vehicle.

- Data containing trade secrets that cannot be protected.

- Data that is derived or created through internal analytics or prediction models.

- Personal data of third parties (e.g., co-drivers or passengers), unless consent is provided.

• If the data includes information considered a trade secret under EU law, it may still be accessible, but only if confidentiality can be ensured. In some cases, access may be restricted or denied to protect sensitive commercial information.

• Personal data under GDPR will only be provided if all the data protection requirements are met, in particular if a sufficient legal basis for the data processing can be demonstrated.

• We aim to provide access to your data within  15 business days, though this may vary depending on the complexity or scope of the request.

• No — the Data Act does not grant ownership rights. It gives users the right to access and use vehicle-generated data by themselves but does not address ownership rights.

• We will send you marketing communications only with your explicit consent.

• Yes, you can revoke your given consent regarding marketing communications from Kia Connect at any time

• Customers can disable notifications from the notification center of the head unit.

• Yes, Kia Connect will share details of any important changes with Kia Connect users before the changes will be applied.

• Tap the "App Market" icon on the display.

• Yes. First-time users must create an account with an email and password.

• Go to MY menu > Settings > "Disconnect App Market"

• Only apps that meet safety standards can be used while driving.

• Kia Connect Store provides digital features offered by Kia. Pleos App Market is an open platform where various developers can directly create and provide apps designed for in-vehicle use.

• Pleos App Market is optimized for in-vehicle use and safety.

• First available in Kia PV5, expanding to more vehicles.

• A Kia Connect subscription lets you keep or upgrade your vehicle’s connected features after the initial free period ends.

• Availability starts in May 2026 and depends on model and market. If you’re eligible to purchase a subscription you will be informed accordingly.

• Standard and Premium packages depending on vehicle and market.

• Features vary by model, model year, infotainment platform, and software. You find the overview about features on the product page in the Kia Connect Store.

• Prices are shown in the Kia Connect Store and can vary depending on market.

• You can purchase the available packages in the Kia Connect Store which is accessible via the Kia App.

• Payment methods vary per country; options are shown at checkout.

• No, only subscription-based connected features will stop working.

• Connectivity features will stop working unless you subscribe; you will be notified in advance.

• All legacy vehicles already enjoyed a 7-years free period for Kia Connect services.
• For new vehicles starting with Model Year 2027 the free period for the Kia Connect Standard package will remain at 7-years and all cars get a 1-year complimentary period for Kia Connect Premium if it is available for that particular model.

• Yes, via the app; features remain active until the end of the billing period.

• Eligibility is automatically checked and only if your vehicle is eligible for any package it will be displayed.

• No, it is not possible to transfer your subscription to another vehicle.

• The Kia App uses your phone data; in-car services use embedded vehicle connectivity.

• No; subscription can be purchased through the Kia Connect Store, accessible via the Kia App.

• Software update availability depends on the infotainment system platform of your vehicle and the package you purchased.

• Kia models from Model Year 2027 with 1 year of Kia Connect Premium and 6 years of Kia Connect Standard.
• After the 1-year free trial for Kia Connect Premium (excluding ccNC Lite), you can still use Kia Connect Standard for another 6-years for free.
• After the trial period you can purchase Kia Connect Premium (prices depending on model). If you don’t go for the Premium package, you will automatically switch to the Kia Connect Standard package for 6-years.
• Kia models Model Year 2026 and older
• If your Kia is from Model Year 2026 or previous years you will be able to purchase the Kia Connect Standard or Premium package (depending on your model) after the expiration of your initial free period for Kia Connect services (7-years)