Privacy Policy
Kia Middle East and Africa ("Kia", "we", "us") respects your privacy and will strive to protect the confidentiality of your personal data.
This Privacy Policy explains our policies and practices including why we collect your personal data, how we use it and how we safeguard it.
Please read this Privacy Policy carefully to protect your rights.
This Privacy Policy explains our policies and practices including why we collect your personal data, how we use it and how we safeguard it.
Please read this Privacy Policy carefully to protect your rights.
Why does Kia Collect Personal Data?
We collect and process your personal data for the following purposes and will not use the data other than those purposes.
When we wish to change or add the purposes, we will take necessary measures to comply with relevant regulations.
When we wish to change or add the purposes, we will take necessary measures to comply with relevant regulations.
- (a) Provision of test-drive service
- (b) Provision of car quotation service
- (c) Provision of connected car service
- (d) Advertisement, promotions, special offers, news etc.
- If you want to use collected customer data for other advertisement/marketing use, please define the detail.
What Personal Data Does Kia Collect
We collect personal data about you that is reasonably necessary for the purposes described above.
- (a) To provide you with test-drive and related services, we process your name, address, email address and mobile phone number.
- (b) To provide you with car quotation and related services, we process your name address, email address and mobile phone number.
- (c) To provide you with advertisement materials, promotions, special offers and related news, we may process
A. Name, B. Title(Gender) C. Phone Number, D. Email Address.
How does Kia collect your Personal Data?
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We may collect your personal data when you directly provide us with your information to provide connected car services, schedule test-drive or
request a quote, online, offline, or through call center. In this case, we may obtain separate consent from you to process your data. -
We may collect your personal data when you directly provide us with your information to get promotions, special offers, event news etc.,
online, offline, or through call center. In this case, we obtain separate consent from you to process your data. - We may collect your personal data when you indirectly provide us with your information through our service providers and dealers.
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The following data may be automatically generated and collected in the process of using our website: standard details of your browser and
operating system, the website from which you visit our website, the pages that you visit on our website, the date of your visit, and,
for security reasons, e.g. to identify attacks on our website, the Internet protocol (IP) address assigned to you by your internet service.
We collect some of this data using cookies – please see Cookies Section for further information.
Who may receive your Personal Data from Kia?
We may share your personal data with authorized Kia distributors, dealers, or service providers (e.g. personal data processor).
In particular, we share your personal data with the following recipients for the purposes set out in this Privacy Policy.
Recipients
Roles (Purpose of access)
Hyundai AutoEver Corporation
Personal Data Processor - Operating, managing, and maintaining the website and its server on behalf of Kia.
Middle East & Africa distributors
Provision of test-drive, car quotation services and related services on behalf of Kia.
Middle East & Africa call centers
Provision of customer services regarding connected car.
When we share your data with the recipients, we do our best to make sure that the recipients keep the data confidential.
Also, we make sure that they are not permitted to use or disclose your data for any other purposes than to carry out the services they are providing to us.
Besides, we may disclose your data when duly required by law, to third parties like government authorities, courts, or external advisors.
Is your Personal Data transferred outside your country of residence?
Your personal data may be transferred to other countries which may have different data protection standards than your country of residence.
More specifically, Kia, which decides the purpose and means of processing your personal data, is located in United Arab Emirates.
Hyundai AutoEver Corporation (“HAE”), which operates and maintains this website and its server on behalf of us, is located in United Arab Emirates. We have proper guarantees with HAE to ensure an adequate level of protection for personal data.
Please note that data processed in a foreign country may be subject to foreign laws and accessible to foreign governments, courts, law enforcement,
and regulatory agencies. However, we will try to take reasonable measures to keep up an adequate level of data protection also when sharing your personal data with such countries.
More specifically, Kia, which decides the purpose and means of processing your personal data, is located in United Arab Emirates.
Hyundai AutoEver Corporation (“HAE”), which operates and maintains this website and its server on behalf of us, is located in United Arab Emirates. We have proper guarantees with HAE to ensure an adequate level of protection for personal data.
Please note that data processed in a foreign country may be subject to foreign laws and accessible to foreign governments, courts, law enforcement,
and regulatory agencies. However, we will try to take reasonable measures to keep up an adequate level of data protection also when sharing your personal data with such countries.
How long does Kia keep your Personal Data?
- We store and process your personal data for the period obligated by relevant laws or for the period you have provided us with your consent.
- Your personal data collected with respect to test-drive service is kept up to 1 years after your test-driving date, and will be erased without undue delay when this period expires.
- Your personal data collected with respect to car quote service is kept up to 1 year after you request for quote, and will be erased without undue delay when this period is expired.
- If this Privacy Policy does not set out specific retention periods, your personal data will be kept only for as long as we need it to achieve the collection purpose and, if applicable, as long as required by relevant laws or regulations.
- Please note that we have the right to store your personal data within the extent needed for defending against legal claims.
Kia Safeguards Your Personal Data
We take measures to safeguard personal data as follows.
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① Technical measures
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(a) Encryption of user data
Personal data of users is stored in the database in encrypted from, so that personal data cannot be used in case of accidental leakage. -
(b) Encryption of communications section
For the section where the users’ personal data is entered and delivered in the process of signing up for membership and log-in,
personal data is securely delivered through SSL. -
(c) Installation of security solution
For providing the service and safeguarding personal data, Kia has the following security measures in personal data processing system: vaccine program, periodical updates and program checks. For fighting intrusions such as hacking, continuous monitoring is performed by installing the intrusion prevention and detection system.
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(a) Encryption of user data
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② Organizational measures
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(a) Establishment of personal data management system
For safeguarding personal data, an internal management system for personal data is established. -
(b) Appointment of Data Protection Officer
Kia appoints a Data Protection Officer for personal data protection and holds one or more meetings a year to improve and correct issues relating to the operation of the personal data management system and the protection of personal data. -
(c) Management of personal data processors
For personal data processors who handle user data, Kia conducts personal data protection training session, to emphasize the importance of data processing and to ensure that personal data is handled securely. Further, Kia controls access rights of personal data processors to minimize unnecessary access to and disclosure of personal data.
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(a) Establishment of personal data management system
Your rights
You may exercise the following rights to us with regards to your personal data processing.
- (a) Right of access
- (b) Right to rectification
- (c) Right to erasure
- (d) Right to restriction of processing
You may contact our Data Protection Officer at any time to exercise your rights, in paper or electronic format such as email, fax, call center etc.
In this case, we will take necessary measures without undue delay.
When you request the rectification or erasure of their personal data,
such data will not be used or provided to third parties until the necessary measure is taken.
When we collect and process your data based on your consent, you have the right to withdraw your consent at any time.
Even if you withdraw your consent, it will not affect the lawfulness of processing based on consent before your withdrawal.
About Cookies
Cookies are small pieces of information sent to your device and stored on its hard drive to allow the websites to recognize you when you visit.
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(a) Purpose of using cookies
The Company uses cookies to analyze the customer's website access frequency and the visit time slot as well as the customer's interests and
frequency of event participation and visit for target marketing and customized services.
The customer may accept or opt out of the storage of cookies. Therefore, the customer may use the web browser options to accept
all cookies or be asked about acceptance each time a cookie is stored, or opt out of all cookies. -
(b) How to prevent cookies from being collected
You can prevent cookies from being saved on your end device by setting your browser to reject cookies.
You can delete cookies stored on your end device at any time.
If you are using Internet Explorer, you can disable cookies in the following method:
Tools > Internet options > Personal information > Advanced > make seetings
Please note that if you choose not to accept cookies you may have limited availability of the services provided on this website.
Contacting us or our Data Protection Officer
If you have any question, complaint, or request to us with regards to processing of your personal data, please contact us at Kia Connect Middle East and
Africa or our Data Protection Officer. We will answer to your voice without undue delay.
Africa or our Data Protection Officer. We will answer to your voice without undue delay.
Contact Data Protection Officer at Kia Connect
- E-Mail: kiaconnectsupport@kia.ae
Changes to this Privacy Policy
This Privacy Policy will take effect from August 1st, 2025.
If there is any change in this Privacy Policy, we will introduce the change by posting the new Privacy Policy on this website.
In general, such change will be effective 3 days after the posting date.
However, in case of important changes which might affect your rights, including changes to the personal data that is collected or
to the purpose of collection, such change will be effective 7 days after the posting date. Your consent will be obtained again, if needed.
If there is any change in this Privacy Policy, we will introduce the change by posting the new Privacy Policy on this website.
In general, such change will be effective 3 days after the posting date.
However, in case of important changes which might affect your rights, including changes to the personal data that is collected or
to the purpose of collection, such change will be effective 7 days after the posting date. Your consent will be obtained again, if needed.
Kia Middle East and Africa TERMS OF USE
USE OF THIS SITE
Please read the following terms carefully as use of the site means that you agree to them.
This website has been created by Kia Middle East and Africa (“Kia”, “we”, “us”).
The rights in the designs, featured articles, pictures, information, images, surveys, advertising, logos, trademarks, audio, video, text, data, music, sound, graphics, photographs, videos, software, and other content and materials of this site are owned by or licensed to Kia Corporation headquarters. They are protected by copyright, trademark right and other intellectual property rights. You may not copy, reproduce, modify, distribute, redistribute, publish, republish, display, post, upload, use to prepare derivative works or transmit any part of this site without the written permission of Kia in any way in any medium whatsoever now known or later invented. You may view or print individual pages only for your own personal, noncommercial use. And also, you may download copy of parts of this site on any single computer for your personal, noncommercial home use only, provided you retain all trademark, copyright and other proprietary notices displayed on, embedded in.
This website has been created by Kia Middle East and Africa (“Kia”, “we”, “us”).
The rights in the designs, featured articles, pictures, information, images, surveys, advertising, logos, trademarks, audio, video, text, data, music, sound, graphics, photographs, videos, software, and other content and materials of this site are owned by or licensed to Kia Corporation headquarters. They are protected by copyright, trademark right and other intellectual property rights. You may not copy, reproduce, modify, distribute, redistribute, publish, republish, display, post, upload, use to prepare derivative works or transmit any part of this site without the written permission of Kia in any way in any medium whatsoever now known or later invented. You may view or print individual pages only for your own personal, noncommercial use. And also, you may download copy of parts of this site on any single computer for your personal, noncommercial home use only, provided you retain all trademark, copyright and other proprietary notices displayed on, embedded in.
LIABILITY
We try to ensure the accuracy of all of the content. However, we do not accept any liability for the use made by you of the content.
The content of this site should only be used for information purposes and you should not rely on it to make (or refrain from making) any decision or take
(or refrain from taking) any action. In particular, vehicle specifications shown on this website are based upon the latest available information held by us and this may change from time to time.
The colors and finishes reproduced may also vary from the actual color and paint finishes on the vehicles themselves.
We strongly recommend you visit your nearest Kia dealer to inspect the vehicles personally.
The site is for your personal use and is not to be used for any commercial purpose. As a result, Kia will not be responsible in any circumstances for your loss of profits. Kia will also not be responsible for any loss including wasted expenditure, corruption or destruction of data.
Kia is not liable for any damages or losses resulting from your inability to use this site Kia cannot promise that the site will be uninterrupted or entirely error free. Because of the nature of the Internet, the site is provided on an 'as available' basis. Kia will not be responsible to you if we are unable to provide the site for any reason beyond our control.
The site is for your personal use and is not to be used for any commercial purpose. As a result, Kia will not be responsible in any circumstances for your loss of profits. Kia will also not be responsible for any loss including wasted expenditure, corruption or destruction of data.
Kia is not liable for any damages or losses resulting from your inability to use this site Kia cannot promise that the site will be uninterrupted or entirely error free. Because of the nature of the Internet, the site is provided on an 'as available' basis. Kia will not be responsible to you if we are unable to provide the site for any reason beyond our control.
CONTENT AND ADVERTISEMENTS
This site also provides links to and content from other Internet sites and resources. Because Kia has no control over these sites and resources,
you acknowledge and agree that Kia is not responsible for the availability of these external sites or resources and does not endorse and is not responsible for any content, advertising products, services or other materials on or available from these sites or resources.
you acknowledge and agree that Kia is not responsible for the availability of these external sites or resources and does not endorse and is not responsible for any content, advertising products, services or other materials on or available from these sites or resources.
USE OF SOCIAL PLUG-INS ON <connect.kia.com/mea>
Visitors of <connect.kia.com/mea> could share experience and opinions by using social plug-ins of social network, such as Facebook, Twitter, Google+ and Pinterest.
When you visit for the first time, all social plug-ins are not activated by default setting.
When you click the button of social network on <connect.kia.com/mea>, however, the social plug-ins require logon to the social network services and
access permissions. If you allow this request, the connection between the browser and the social plug-ins become effective until you deactivate it
by changing options or deleting browser cookies.
The social networks-related actions gathered from the social plug-ins and the Facebook pages operated by Kia can be stored in <connect.kia.com/mea>
to listen to the visitors' voices. <connect.kia.com/mea>, however, does not store any private information on social networks.
Private information is directly transmitted from the social network services to your browser, and Kia does not own or operate social network service platforms. If you do not agree that the social network services retrieve data about you via social plug-ins, you must log out of the social network services before visiting <connect.kia.com/mea>, and do not log on to the social network services on <connect.kia.com/mea>.
When you click the button of social network on <connect.kia.com/mea>, however, the social plug-ins require logon to the social network services and
access permissions. If you allow this request, the connection between the browser and the social plug-ins become effective until you deactivate it
by changing options or deleting browser cookies.
The social networks-related actions gathered from the social plug-ins and the Facebook pages operated by Kia can be stored in <connect.kia.com/mea>
to listen to the visitors' voices. <connect.kia.com/mea>, however, does not store any private information on social networks.
Private information is directly transmitted from the social network services to your browser, and Kia does not own or operate social network service platforms. If you do not agree that the social network services retrieve data about you via social plug-ins, you must log out of the social network services before visiting <connect.kia.com/mea>, and do not log on to the social network services on <connect.kia.com/mea>.
CHANGES TO THE TERMS
Kia may change the site or these terms at any time. If you use the site after Kia has changed the terms you will be bound by the new terms.
COOKIE POLICY
We use Google, Adobe Analytics to collect information about visitor behavior on our website.
Google, Adobe Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on.
This Analytics data is collected via a JavaScript tag in the pages of our site and is not tied to personally identifiable information.
We therefore do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are.
Google, Adobe Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on.
This Analytics data is collected via a JavaScript tag in the pages of our site and is not tied to personally identifiable information.
We therefore do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are.